Shipping & returns

 

Shipping policy

SovereignCycle.com only ships within Canada. All orders will be shipped from our facility using our choice of courier. Please note that couriers do not ship to PO Box numbers. Orders from remote or outlying areas may ship via Canada Post (XpressPost or Expedited Parcel) instead of courier. Canadian orders over $200 (before tax) will be shipped FREE (excluding bikes) via Ground service. If Express service is desired, expedited freight rates will apply. Please note that oversized and/or larger items may be subject to additional shipping charges. Most orders placed before 12:00pm PST will be shipped within 48 hours (Tuesday to Friday). The time it takes to process and ship your order is not guaranteed. SovereignCycle.com does not process orders on the weekend or on holidays.
Please note that delivery time varies according to destination. Deliveries in Canada take one to seven working days after shipping - depending on shipping method chosen at checkout. Working days are defined as Tuesday to Friday, except for Canadian legal holidays. Weekend delivery is not available. Shipping and delivery fees are non-refundable except when an error was made eg: we shipped the wrong item.
Customers who wish to pick up their orders can choose "in store pick up" at checkout. There is no charge to pick up your order.
 

Insurance, shipping and risks during shipping

Breakage and/or non-delivery of your order will be limited by the liability provided by the carrier's terms and conditions of carriage. All items that are shipped from SovereignCycle.com are in new and unused condition. If a damaged package is delivered to you, you have the option to refuse delivery. If you do receive a damaged package, you will need to file a claim directly with the carrier. All shipments are automatically insured up to a value of $100 CAD. Supplemental shipping insurance for coverage over $100 CAD can be requested in the comments section of your order. Costs are $5 for coverage up to $200, $15 for coverage up to $500 and $35 for coverage up to $1000; a separate transaction to your credit card for this amount will appear on your statement. Claims against the carrier are the responsibility of the receiver. Please refer to the carrier’s website for instructions on how to make a claim for damaged or lost shipments.

Order tracking

When your order ships, you will receive an automated email notification with a tracking or PIN number. This email will confirm that the order is in transit and give an estimated delivery date. You can track your order at the designated courier's web site with your tracking or PIN number.
You can also contact us to get tracking numbers. Please be sure to have your order number handy to expedite your request.

 

Shipping errors

Please contact us or call: 778-754-5678 immediately regarding any mistakes on your order. We must be notified of issues within seven days of order receipt.
Our mistake - You placed your order online and we shipped you the wrong item(s) or an item(s) is missing.
If an item is missing, make sure you finish checking your order before calling. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material and go unnoticed.
Let us know which item(s) you received incorrectly or were missing.  We will find the simplest, fastest way to resolve the mistake.
Your mistake - You made a mistake while placing your order on line, or gave us an incorrect part number(s) over the phone, or maybe you just decided it wasn't what you wanted. In this instance we will find the simplest fastest way to resolve the issue but you will be responsible for any shipping charges.

 

Return & exchange policy

We have a 30-day return policy on all products (except bikes, helmets and undergarments). A 15% restocking fee will be applied unless the part is deemed defective or is a SovereignCycle.com shipping error. Parts that have been used and/or installed or clothing or shoes that have tags removed cannot be returned or exchanged.  Any clearance or discontinued items (i.e. items with a discount off suggested retail) are FINAL SALE and cannot be returned for refund. Shoes and clothing can not be worn outside - try them on in the comfort of your home. Do not bolt cleats to shoes if you are unsure they’re the right fit.

 

Return procedure

Call or email with your order number and the part number(s) in question. SovereignCycle.com will you issue an RMA (Return Merchandise Authorization). Return the product using your choice of carrier; we recommend one that offers tracking and insurance. Please be aware that we cannot be responsible for returned merchandise until there is a SovereignCycle.com confirmation signature with the carrier.
Parts must be in original packaging! Parts that have been installed can not be returned and will be sent back to you. Please do not use display boxes as shipping cartons.
We will issue credit for the item(s) being returned. We do not refund the original shipping charges. You are responsible for paying return freight on returns that are not the fault of SovereignCycle.com.

Refunds will be issued back to you in the same payment method as you made the original purchase less your shipping charges. Example: If you paid by Credit Card, a refund will be applied to the card used to place the original order. Please check the date on the credit card, if your card has expired, the credit will not be processed.
Check Your Return - The product must be returned complete with all original items, manuals, packing materials, and cartons, and in new condition.
Email for Return Merchandise Authorization (RMA) Number - Returns will not be accepted at our facility without a valid Return Merchandise Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned to you. Your original invoice must accompany your return package in order for SovereignCycle.com to process your refund. Your RMA number request can be made by emailing us.
Ship and Insure Your Return - We strongly recommend that you insure the package you are returning for it’s full value. This recommendation is for YOUR PROTECTION in the event the package is lost or damaged in transit. We suggest that you use a carrier that can provide you with proof of delivery. SovereignCycle.com is not responsible for items returned that are lost or damaged in transit. Shipping and handling charges, both to and from our facility must be paid by you, the customer, and are non-refundable. All return shipping charges must be prepaid; SovereignCycle.com cannot accept COD deliveries. If you have any questions about shipping reimbursement for defective exchanges, please ask the service representative issuing your return authorization for clarification.
 

Return requests

Please contact us for an RMA (Return Merchandise Authorization). Let us know the SovereignCycle.com order number and reason for return. You will find your order number on your invoice.

Returns must be sent to:

Sovereign Cycle returns
#110, 3480 Carrington Rd.
West Kelowna, BC.
V4T 3C1
RMA#: