Many items on SovereignCycle.com carry a manufacturers warranty, and it is the manufacturers discretion to repair or replace an item within their prescribed warranty period. SovereignCycle.com is not a warranty service/return center, however we can assist you in reaching the manufacturer by contacting us.
Due to distribution agreements, SovereignCycle.com ships only within Canada.
If you live in the Okanagan or surrounding area and wish to pick up your order, this option can be selected at no charge during the checkout process. You will be emailed when your order is ready for pickup at Sovereign Cycle (#110, 3480 Carrington Rd.). A copy of your invoice will be required at the time of pickup. Please allow up to 48 hours for orders to be completed and notification to be sent.
Our goal is to process and ship your order within 48 hours, if not faster. Please be aware that certain products may need to be ordered from our suppliers which may extend this processing time.
SovereignCycle.com uses CanPar, DHL, FedEx, UPS or Canada Post for all Canadian deliveries. Couriers do not ship to PO Boxes. PO Box addresses will be shipped via Canada Post.
Ground Service - 1 to 5 business days for delivery (excluding processing time). Deliveries are made Monday through Friday to both business and residential addresses.
Express Service - Next day delivery (excluding processing time). Next day service is not available to all service areas.
Please make a note: All shipments require a signature. We ship using this method to insure that your order is delivered securely.
All products are subject to availability and prior sale. When SovereignCycle.com offers special pricing on sale items, please note that quantities are limited and rain-cheques are not available. Place your order early so you are not disappointed. SovereignCycle.com reserves the right to limit quantities purchased on sale items.
All prices are listed in Canadian dollars. Currency fluctuations, manufacturer/distributor price increases, model year changes, and other factors may cause our costs to change. SovereignCycle.com reserves the right to modify prices at any time without notice. Prices listed do not include shipping or taxes (GST/PST/HST). Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
Typos and pricing errors on our web site are inevitable. We make every attempt to keep all images current and correct. We apologize for any inconvenience this may cause. Please let us know if you find an error.
Please note than an order acknowledgement received via email is not an invoice and does not create a contract; we reserve the right to inspect all orders for accuracy prior to fulfillment. SovereignCycle.com reserves to the right to cancel your order if a pricing error has been made.
SovereignCycle.com updates inventory on a regular basis. Items that are out of stock‚ are displayed as such. In the rare event of a problem with availability of a product marked in-stock, we will contact you. At times demand for a product will exceed our inventory level, this scenario will create a back-order for the product.
SovereignCycle.com policy is to HOLD the order and suggest a possible substitution for the affected item(s). If a suitable substitution cannot be found or does not exist, SovereignCycle.com will cancel the back-order and ship the remaining item(s) immediately. A refund for the cancelled item will be made to the credit card used for the initial transaction.
In the event that you wish to wait for the back-ordered item, we will hold the order until the back-ordered item returns to stock and then ship the entire order complete. This back-order policy saves on shipping charges and helps keep our prices competitive. In the event that you wish to have available items ship now and the back-order ship when it returns to stock, a split order handling charge of $5.00 will be applied. The balance of your order will ship out when the items are back in stock.